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Calling Matt, exmodelengines Empty Calling Matt, exmodelengines

Post  Coxfledgling Thu Mar 03, 2022 3:34 pm

Calling MATT, exmodelengines, from UK.

Have emailed Matt and used the exmodelengines onsite contact method, still no answer, hope he is ok.

In need of some td09 parts, shown in stock but site will not let me enter address details ( for postage charge ) for UK...
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Post  LostServoScrew Thu Mar 03, 2022 3:56 pm

What do you need? I have a very nice TD 09 I'm just about to ebay, couple of new glow heads, a muffler also.
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Post  Cox International Thu Mar 03, 2022 5:12 pm

Matt is usually very responsive and we email back and forth on an almost daily basis.

Just ran a check and it was no problem to enter a UK address and the postage cost is $17.95. However, you need to fill out all the required fields.

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Post  Coxfledgling Thu Mar 03, 2022 5:53 pm

Thanks for the quick replies guys...

LSS, your td09 is probably out of my price range ( what is your price as a matter of interest ? ).

Please don't say it an RC one...

Enya parts arrived from Japan today to make my pair of TD's RC, and with a modified Enya muffler as per Sosam converstion, a little quieter.

Bernie, I will try again...you don't have the modified cylinder head, but have the rest of the parts I need...

Modified cylinder head
Head gaskets
Alloy intake manifolds
Piston reset tool
Engine mounts

2 of everything basically...

You email me last week about postage to UK, north Wales...

I assume the "normal" replaceable glow plugs that fit the 049 head converstion is the same for the td09 head converstion ?

Dens model supplies, Isle of white, UK, stocks those and many 049 parts, whom I believe you supply.
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Post  Cox International Thu Mar 03, 2022 6:07 pm

Coxfledgling wrote:Thanks for the quick replies guys...

LSS, your td09 is probably out of my price range ( what is your price as a matter of interest ? ).

Please don't say it an RC one...

Enya parts arrived from Japan today to make my pair of TD's RC, and with a modified Enya muffler as per Sosam converstion, a little quieter.

Bernie, I will try again...you don't have the modified cylinder head, but have the rest of the parts I need...

Modified cylinder head
Head gaskets
Alloy intake manifolds
Piston reset tool
Engine mounts

2 of everything basically...

You email me last week about postage to UK, north Wales...

I assume the "normal" replaceable glow plugs that fit the 049  head converstion is the same for the td09 head converstion ?

Dens model supplies, Isle of white, UK, stocks those and many 049 parts, whom I believe you supply.

Our postage to Europe is $11.95 and Matt has set some of the head conversions aside for us (he makes them) but we did not post here to take business away from Matt; so would encourage you to shop there for those parts.

We have not seen the adapters from Matt but likely made to accommodate the same glow plugs as for .049.

Yes, we are Den's supplier for "Cox" items Smile
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Post  robot797 Thu Mar 03, 2022 9:14 pm

sorry for hyjacking the post but Bernie I have mailed you about a missing order
and I never heard back from you
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Post  Cox International Thu Mar 03, 2022 11:10 pm

robot797 wrote:sorry for hyjacking the post but Bernie I have mailed you about a missing order
and I never heard back from you

Peter,

We always answer emails within a couple of hours during business days / hours; so that would be completely out-of-character for us.

We checked both our machines from which we transact emails and the last actual email from you was in April 2019; to which we, of course, replied; although we did send you order and shipping notifications after that.

Are you referring to your order from December 28? If so, you did not receive it? We are experiencing some very long transit times these days, like 2-3 months to Europe but it would now have been over two month to the NL.

Also, can you please check to which email address you sent your email?
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Post  EXModelEngines Fri Mar 04, 2022 12:32 pm

Coxfledgling wrote:Calling MATT, exmodelengines, from UK.

Have emailed Matt and used the exmodelengines onsite contact method, still no answer, hope he is ok.

In need of some td09 parts, shown in stock but site will not let me enter address details ( for postage charge ) for UK...

Good Morning,

We received your emails (two of them) and issued a reply both times, the latter including a message asking if the first reply was received. Is it possible these were filtered into a junk or spam mail folder? If you are still interested in the purchase of parts, feel free to send an email or PM over the forum.

Thanks, Matt
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Post  robot797 Sun Mar 06, 2022 5:01 pm

Cox International wrote:
robot797 wrote:sorry for hyjacking the post but Bernie I have mailed you about a missing order
and I never heard back from you

Peter,

We always answer emails within a couple of hours during business days / hours; so that would be completely out-of-character for us.

................................

I checked my email and it somehow did not send
but yea I have not receved my package from 28 dec
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Post  Cox International Mon Mar 07, 2022 5:13 pm

Peter,

Can you please contact Theresa at "sales@coxengines.com" and let her know the order #, as well as (re) confirm your shipping address?

Thanks
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Post  robot797 Mon Mar 07, 2022 10:01 pm

Cox International wrote:Peter,

Can you please contact Theresa at "sales@coxengines.com" and let her know the order #, as well as (re) confirm your shipping address?

Thanks

message send
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