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Customer service alive and well in 2012

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Customer service alive and well in 2012

Post  John Goddard on Fri Sep 07, 2012 4:59 am

Credit where credit's due time guys.
When you guys start moving up a few sizes you may find yourself contemplating the worlds best
engine mount.
These are made individually by Merle Hyde over your side of the pond.
Every serious f3a pilot for the last 10 years has used them cos quite simply they work like
no other.
Viewers of my utube will doubtless realise my flying 'style' isn't particularly gentle, occaisionally I permanentally
and terminally 'adjust' components.
Earlier this year one of my heavier 'arrivals' broke a bearer on my YS's mount I put a spare mount on and put the broken one away intending to buy another bearer at some time.
Wel,l I phoned Merle up a few weeks ago to see if I could buy a replacement baerer, long story short he wouldn't accept any money and sent me (5000 miles) not 1 but 3 new bearers.
So world class product made in America, world class service and a real gentleman.
Very Happy

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Re: Customer service alive and well in 2012

Post  Kim on Fri Sep 07, 2012 6:23 am

Cool ! But how about a website/business phone ????
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Re: Customer service alive and well in 2012

Post  John Goddard on Fri Sep 07, 2012 6:42 am

He's kinda one man band Kim and I think of an age that don't do the internet too much.

Your side best bet is,-
http://www.centralhobbies.com/engines/mounts/hydmnts.html

His email is,-
hydesoftmounts@yahoo.com

Tel I think is Las Vegas.... Cue Gil Grissom.......!
Ph/Fax (001)702-269-7829

Very Happy
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Re: Customer service alive and well in 2012

Post  RknRusty on Fri Sep 07, 2012 11:12 am

John, I'm not sure if I'm subscribed to your Tube channel or not. Can you put it in the links under your avatar(via your profile page) or post a link here? Thanks,
Rusty

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Re: Customer service alive and well in 2012

Post  John Goddard on Sat Sep 08, 2012 2:14 pm

Yo Rusty
There's the latest, tho truth be told the pilot is one of me pals.


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